Make sure that you are using your University of Rochester student ID number (NOTE - this is your student ID number, not your NetID) and your FAOnline PIN to log into FAOnline.  If you do not remember your PIN click the “Forgot your PIN” link under the Submit button in the Log-In Box.

If you still need help logging into the system, or have questions about your financial aid, please contact the Financial Aid Office at 585.275.3226.  Please be aware that the Financial Aid Office does not have access to your PIN. 

The Financial Aid Office is open on Monday, Tuesday, Thursday, and Friday from 8:30 to 5:00 and Wednesday from 10:00 to 5:00 during the academic year.  During the summer, the Financial Aid Office is open Monday, Tuesday, Thursday, and Friday from 8:30 to 4:30 and Wednesday from 10:00 to 4:30.